Your Questions Answered
There is a minimum spend of $500 (including delivery fees) for orders with delivery. For self collection orders, there is no minimum spend
We deliver to the following areas, zoned by city council region. Brisbane $90. Redlands $90. Logan $100. For Moreton Bay region and Ipswich, delivery starts at $120 but you will need to send us an enquiry so we can discuss your needs further! These fees include delivery and setup as well as pack down and collection. If this doesn’t suit you, any item please see our DIY packages which can be collected from Burbank
Delivery Services: Add the package or packages that you are interested in to your cart, fill in the enquiry form and send it through to us. Make sure you include any changes, notes color preferences in your enquiry, the more information the better! We will get back to you within1-2 business days. DIY: Book directly through our website: DIY Packages. Or send us an enquiry if you would like a customized DIY setup.
Collection is available from our warehouse at 208 Alperton Rd Burbank. Collections: 7am-12pm Fridays Returns: 7am-12pm Mondays If these times do not suit you we are happy to accommodate for this but it must be organized at least a week in advance. You must have a vehicle available that can fit 2m of length and 1m of width. A large SUV with the backseats down, a van or truck all work. The day of your collection, you will receive detailed instructions including a video on how to set up your backdrop.
Delivery Services: We have a flat rate for the weekend. Depending on client preference and location of the event, we will collect the day of or the following day. DIY: Collection is on Fridays or Saturdays and returns are on Sundays or Mondays
We require a 30% non refundable deposit to be paid in order to reserve your order. The remaining balance is due Monday the week of your event.
No bond is required, however any damages or loss of props/decor MUST be paid for by the hirer. Please find attached our replacement fee list. This is agreed to in your terms and conditions when you place your order.
We can set up for outdoor events. The following is required to ensure client safety and top reserve our equipment. We require that you have a sheltered backup plan in the case of rain and an indoor backup plan in the case of high winds (Winds exceeding 25km/hr). We can accept rescheduling of events with a minimum of 3 days notice but cannot offer refunds if you do not have a backup location organized for outdoor events and we are unable to set up. A hard flat surface should be available for us to set up on. Muddy/wet areas, uneven ground are not suitable for our setups. Shade is recommended but not essential. To get the most out of your balloons we recommend an area out of direct sunlight.
Yes, you can read a copy of our hire agreement by clicking here.You will be required to accept the terms and conditions when checking out on our website and the hire agreement falls within this. Have another question or just want to chat? Feel free to reach out at anytime via email or phone. Or, click here to go to our online contact us form. Email:hire@realityevents.com.au | Phone: 0409809558