Frequently Asked Questions
Our packages have everything needed to create a cohesive and styled setup, such as custom backdrops, personalised signage, floral arrangements, plinths, and display pieces. Inclusions do vary from package to package, but delivery, installation, and packdown are always included within the Brisbane City Council area.
Yes, absolutely. We’ll work with you to make sure every detail suits your colour palette, venue, and overall vision. Whether you're after a soft romantic look or something bold and fun, we’ll tailor the styling to reflect your style.
At Reality Events, we’re always happy to coordinate with your planner, florist, venue or anyone else needed to make sure everything runs smoothly on your big day. Our team has worked across plenty of Brisbane wedding and engagement venues, so we know how to deliver a seamless setup.
Yes. Our minimum spend is $500 (including delivery fees) for orders with delivery. For self-collection (DIY) orders, there is no minimum spend.
We deliver across Brisbane, Redlands, Logan, Moreton Bay, and Ipswich. Delivery fees are:
- Brisbane: $90
- Redlands: $90
- Logan: $100
- Moreton Bay & Ipswich: from $120 (contact us for a custom quote)
These fees include delivery, full setup, packdown, and collection, so there’s nothing for you to worry about on the day.
If delivery doesn’t suit your needs or budget, our DIY packages are available for self-collection from our Acacia Ridge location.
Delivery Packages: Add your chosen package(s) to your cart, fill out the enquiry form, and let us know any preferences, colours, or changes you have in mind. The more detail, the better! We’ll aim to respond within 1–2 business days and go from there.
DIY Packages: You can book directly online or send us an enquiry for a custom DIY option.
Delivery Packages: Our flat-rate hire covers the full weekend. Depending on your venue and preferences, we’ll pack down either the same day or the next day.
DIY Packages: Collection is available Fridays or Saturdays, with returns due Sunday or Monday.
We understand that accidents happen. No bond is required, but any loss or damage must be paid for by the hirer. You’ll receive a replacement fee list, and this is all covered in the terms and conditions you agree to when placing your order.
Yes! We love outdoor events, but some conditions do apply.
You’ll need a sheltered backup option in case of rain, and an indoor option if winds exceed 25km/hr. Events can be rescheduled with a minimum of 3 days’ notice, but refunds can’t be issued if no backup location is organised. The setup area must be a hard, flat surface. Muddy or uneven ground won’t be suitable. Shade is recommended, especially to protect balloon longevity, but it’s not essential.
Yes, you can read a copy of our hire agreement by clicking here.You will be required to accept the terms and conditions when checking out on our website and the hire agreement falls within this. Have another question or just want to chat? Feel free to reach out at anytime via email or phone. Or, click here to go to our online contact us form. Email:hire@realityevents.com.au | Phone: 0409809558
Your Questions Answered
Our sets are fixed designs, which come with all of the faux florals you will need for your wedding or event. With each set there are 2 Faux Floral Pillars, 5 Floor Arrangements, 1 Hanging Arrangement, and 10 Table Arrangements. The fixed designs mean we are able to save on labour costs and can proudly provide a cost effective alternative for your wedding florals.
Unfortunately not, the sets themselves are fixed. We do however have a wide range of colours and styles to suit every couple.
There is a minimum spend of $700 (including delivery fees) for orders with delivery. This is applicable for orders up to 70km away. For self collection orders, there is no minimum spend.
We deliver to Greater Brisbane, Gold Coast and some parts of Sunshine Coast. Our standard practice is pack down the following day. Late night packdowns are available within 70km of Acacia Ridge. Delivery Fees are quoted individually upon enquiry.
Browse our products and send through an enquiry form with you date, venue and which set you are interested in. Our friendly team will get back to you during our operating hours.
Collection is available from our warehouse at Unit 14/18 Loam St Acacia Ridge. Collections: 8 - 10am Thursdays or Fridays Returns: 8am -10am Mondays or Tuesdays. If these times do not suit you we are happy to accommodate for this but it must be organized at least 2 weeks in advance. A ute with a tray cover, large SUV with the backseats down, van or truck all work for collection.
We have a flat rate for the weekend, or 48 hours for weekday hire.
We require a 30% deposit to be paid in order to reserve your order. The remaining balance is due 14 days before your event. We can also offer Afterpay for both deposit and balance.
No bond is required; however any damages or loss of props/decor MUST be paid for by the hirer. These clearly stated in Schedule 2 of our Terms and Conditions which are provided before confirmation.
A majority of our equipment can be set up for outdoor events. The following is required to ensure client safety and to preserve our equipment. We require that you have a sheltered backup plan in the case of rain and an indoor backup plan in the case of high winds (Winds exceeding 40km/hr). We can accept rescheduling of events with a minimum of 3 days notice but cannot offer refunds if you do not have a backup location organized for outdoor events and we are unable to set up. A hard flat surface should be available for us to set up on. Muddy/wet areas, uneven ground are not suitable for our setups.
Yes, if you would like to request a copy of our hire agreement please don't hesitate to reach out. You will be required to sign the contract when booking. Have another question or just want to chat? Feel free to reach out at anytime via email or phone. Or, click here to go to our online contact us form. Email:hire@realityevents.com.au | Phone: 0409809558