Frequently Asked Questions
Our packages have everything needed to create a cohesive and styled setup, such as custom backdrops, personalised signage, floral arrangements, plinths, and display pieces. Inclusions do vary from package to package, but delivery, installation, and packdown are always included within the Brisbane City Council area.
Yes, absolutely. We’ll work with you to make sure every detail suits your colour palette, venue, and overall vision. Whether you're after a soft romantic look or something bold and fun, we’ll tailor the styling to reflect your style.
At Reality Events, we’re always happy to coordinate with your planner, florist, venue or anyone else needed to make sure everything runs smoothly on your big day. Our team has worked across plenty of Brisbane wedding and engagement venues, so we know how to deliver a seamless setup.
Yes. Our minimum spend is $500 (including delivery fees) for orders with delivery. For self-collection (DIY) orders, there is no minimum spend.
We deliver across Brisbane, Redlands, Logan, Moreton Bay, and Ipswich. Delivery fees are:
- Brisbane: $90
- Redlands: $90
- Logan: $100
- Moreton Bay & Ipswich: from $120 (contact us for a custom quote)
These fees include delivery, full setup, packdown, and collection, so there’s nothing for you to worry about on the day.
If delivery doesn’t suit your needs or budget, our DIY packages are available for self-collection from our Acacia Ridge location.
Delivery Packages: Add your chosen package(s) to your cart, fill out the enquiry form, and let us know any preferences, colours, or changes you have in mind. The more detail, the better! We’ll aim to respond within 1–2 business days and go from there.
DIY Packages: You can book directly online or send us an enquiry for a custom DIY option.
Delivery Packages: Our flat-rate hire covers the full weekend. Depending on your venue and preferences, we’ll pack down either the same day or the next day.
DIY Packages: Collection is available Fridays or Saturdays, with returns due Sunday or Monday.
We understand that accidents happen. No bond is required, but any loss or damage must be paid for by the hirer. You’ll receive a replacement fee list, and this is all covered in the terms and conditions you agree to when placing your order.
Yes! We love outdoor events, but some conditions do apply.
You’ll need a sheltered backup option in case of rain, and an indoor option if winds exceed 25km/hr. Events can be rescheduled with a minimum of 3 days’ notice, but refunds can’t be issued if no backup location is organised. The setup area must be a hard, flat surface. Muddy or uneven ground won’t be suitable. Shade is recommended, especially to protect balloon longevity, but it’s not essential.
Yes, you can read a copy of our hire agreement by clicking here.You will be required to accept the terms and conditions when checking out on our website and the hire agreement falls within this. Have another question or just want to chat? Feel free to reach out at anytime via email or phone. Or, click here to go to our online contact us form. Email:hire@realityevents.com.au | Phone: 0409809558