Your Questions Answered
There is a minimum spend of $500 (including delivery fees) for orders with delivery.For self collection orders, there is no minimum spend
We deliver to the following areas, zoned by city council region.Brisbane $90. Redlands $90. Logan $100. For Moreton Bay region and Ipswich, delivery starts at $120 but you will need to send us anenquiry so we can discuss your needs further!These fees include delivery and setup as well as pack down and collection. If this doesn’tsuit you, any item please see our DIY packages which can be collected from Burbank
Delivery Services:Add the package or packages that you are interested in to your cart, fill inthe enquiry form and send it through to us. Make sure you include any changes, notes colourpreferences in your enquiry, the more informationthe better! We will get back to you within1-2 business days. DIY: Book directly through our website: DIY Packages. Or send us an enquiry if you wouldlike a customised DIY setup.
How do DIY Setups work?
Delivery Services:We have a flat rate for the weekend. Depending on client preference andlocation of the event, we will collect the day of or the following day.DIY:Collection is on Fridays or Saturdays and returns are on Sundays or Mondays
We require a 30% non refundable deposit to be paid in order to reserve your order. The remaining balance is due Monday the week of your event.
We can set up for outdoorevents. The following is required to ensure client safety and topreserve our equipment. We require that you have a sheltered backup plan in the case of rain and an indoorbackup plan in the case of high winds (Winds exceeding 25km/hr). We can acceptrescheduling of events with a minimum of 3 days notice but cannot offer refunds ifyou do not have a backup location organised for outdoor events and we are unableto set up. A hard flat surface should be available for us to set up on. Muddy/wet areas, unevenground are not suitable for our setups. Shade is recommended but not essential. To get the most out of your balloons werecommend an area out of direct sunlight.
Yes, you can read a copy of our hire agreement by clicking here.You will be required to accept the terms and conditions when checking out on our website and the hire agreement falls within this. Have another question or just want to chat? Feel free to reach out at anytime via email or phone. Or, click here to go to our online contact us form. Email:hire@realityevents.com.au | Phone: 0409809558